Most Common F.A.Q.
Why should I book a fast boat with Gilifastboat.com?
We cooperate with some of the best price boat companies from Bali to Gili Island, offering the cheapest online rates with live seat availability and immediate confirmation. Bookings are quick and easy.
Do I need a Paypal account to pay?
No. Paypal is just the payment provider, you can pay with a credit card, when you reach Paypal just look for the link that says “ Do not have a Paypal account” or “ Pay with a card”.
How do I book a fast boat ticket to Gili Island?
Simply just use the search box on the top of this page, fill in the details, click “Search” and results will appear. You will be able to see which boats are available, how much they cost, etc. Then just click “book” and follow the booking process. It is quick and easy, you can pay by credit card or with your paypal account, and you will receive immediate e-tickets.
Do I receive e-tickets?
Yes, as soon as you have completed the booking process you will receive email notification confirming the details of your booking from email@example.com and your e-tickets are in an attachment. If you do not receive this email within a few minutes please log in to your email provider and check your Spam/Junk folders. Please then mark our email as Safe/Not Junk.
What boat should I book?
When you do a search on our website a list of results will appear, displaying different prices and departure time. Select the one that you prefer and give yourself enough time for transfers and check in. From south bali (Airport) it will take between 1 hour 30 minutes to 2 hours to get to Padang Bai for the departure. From Ubud central, just over an hour. Check in is 30 minutes before departure time.
Can I book a fast boat from Lombok to Gili?
YES, you need to go to Bangsal Harbour. It is cheap and tickets can be purchased from the ticket office in the harbour on the day you travel. Alternatively, you can charter a boat from the same ticket office in Bangsal Harbour. If you want to avoid Bangsal Harbour, and all it’s scammers and hawkers then the best option is through a local island transfer company that use a small speed boat that departs from Teluk Nara, Please text us : +6281999087124
Which fast boats go to Gili Air?
All of our featured boat services are go to Gili Air to pick up and drop off the passengers after a stop at Lombok and/or Gili Trawangan.
Which boats go to Gili Meno?
Only Eka Jaya currently services Gili Meno occasionally. The other option is to go to Gili Trawangan and then charter a local boat to Gili Meno. Local boats can be chartered from the harbour in Gili Trawangan anytime before 5 pm, they will depart immediately, the journey will take approx 15 minutes and will cost approx 23 dollar. Alternatively there is an Island Hopper boat that departs in the afternoon and costs approx 4 dollar each person.
What’s the best way to book Penida or Lembongan to the Gilis?
Wijaya Buyuk fast boat, Caspla Bali fast boat , and Scoot Fast Cruise. Please check their Route.
I want to depart from Jimbaran (South Bali) but return to Ubud, how do I do this?
Simply make a search for the full return trip. All of our featured services pick up from Seminyak (and Denpasar, Kuta, Nusa Dua, Jimbaran, Sanur) included and drop to central Ubud free upon return (if desired). You can add your specific transfer details during the booking process after you selected a services from the search results.
Can I change the dates of my tickets?
Yes, when you make a booking you will receive immediate confirmation and e-tickets. On your e-tickets is a contact email address and phone number for the boat company you have booked. Simply email your preferred dates no later than 48 hours before departure and the changes will be made at no extra charge (this is subject to availability).
Can I cancel my tickets?
Yes, you can cancel your tickets but the cancellation policy applies. All bookings cancelled more than 1 weeks from the date of travel will receive a full refund. refund. Cancellations received less than 48 hours from the date of travel will receive no refund. Refund process will takes at least 2 week.
Making a Booking
How can I make a booking?
Bookings can be made online 24 hours a day. Fast boat bookings must be made 24 hours before departure time. Simply fill in the information in the search box at the top of the page to book a fast boat.
Do I get charged a booking fee?
No, we absorb all payment fees, for fast boat tickets full payment is required to secure the booking, this is also refundable, see cancellation information in Terms and Conditions.
Is there a time limit on when I can make a reservation?
No, you have the option of booking a fast boat ticket up to a year in advance but we would not recommend leaving bookings to the last minute.
What happens to my fast boat ticket if my flight is delayed?
If your flight is delayed please contact the fast boat company immediately. We ask fast boat companies to be sympathetic to guests that are delayed through no fault of their own and as a result hope that you will not be charged. We cannot guarantee they will not charge you if inside the cancellation period, however if you are not satisfied with the way they deal with the situation please let us know by email. Usually you will be allowed to travel on the next available boat, if there is availability.
Confirmation of My Fast Boat Reservation
What happens when I make a fast boat reservation?
When you complete the booking you will receive your e-tickets. At the same time an email is sent to us and to the fast boat company you have booked. Most of the fast boat companies will them email you to confirm pickup time in Bali.
How long does confirmation take?
Confirmation of your booking is instant when booking online. You will receive and email confirming all your booking details. This email should be with you within 10 minutes of making a reservation.
What should I do if don't receive email confirmation of my booking?
Check your junk mail. If it´s not in there and you have not received email confirmation please contact us at firstname.lastname@example.org giving us all the details so that we can investigate. Provide us with your name and date of travel and we will be able to resend your booking confirmation email to you.
I made a booking, what do I do if I wish to cancel/amend my booking?
For fast boat bookings simply contact the company directly to make the necessary changes. The contact information is on the e-tickets you received when you made the booking. All changes to dates will be subject to availability. In the event of a cancellation please copy the email you send to fast boat company to email@example.com so we can process your refund.
Prices and Payment for My Fast Boat Reservation
Do I make payment with you or with the fast boat company?
For fast boat tickets you pay the total price of the ticket when you book it. This is refundable by Gilifastboat.com if you cancel more than 2 weeks from the departure date. See cancellation policy for more info.
What currency will I have to pay in?
The currency you pay the fast boat tickets is in IDR (Indoesian Rupiah).
How do you calculate exchange rates?
Due to the fluctuating nature of currency exchange we are unable to quote a specific exchange rate. To find out the current exchange rate, we recommend that you check with your bank or a foreign exchange agent however these differ day to day.
What cards are accepted to secure my reservation?
All leading credit/ debit cards including Visa, MasterCard and American Express.
Are taxes included in the rate?
Why do the prices differ by day or from the last time I checked the website?
Gilifastboat.com is all about getting our customers the best prices, as exchange rates vary so do our prices. Prices can fluctuate at anytime, even right up to the moment of your trip. However, the price you have booked is always the price you will pay.
Do you charge a credit/debit card fee?
No. We do not charge any extra fees when you make a booking.
How do I know your site is secure?
Once you have booked through Gilifastboat.com, your details are stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest SSL (Secure Socket Layer) technology, which is independently certified by Global sign.
What do you do with my personal information?
For fast boat bookings your details will be passed to the boat company. Your card details will be securely dealt with by Paypal. Any information entered into the online booking page is securely encrypted and protects your personal information from being tampered with. We will keep your card details on file indefinitely after you have made a reservation. This is to assist in any customer service issues that may arise and to ensure that we meet any legal requirements relating to tax, etc.
Do you offer airport transfers?
Some boat companies offer this for free, others charge a fee for the service. All additional fees are paid directly to the boat company in the day you travel.
Do I leave feedback about the Gilifastboat.com site?
We would really appreciate any comments/ feedback you have on the Gilifastboat.com site – just email us at firstname.lastname@example.org to give us any feedback you have.
How do I report a technical issue?
If you experience any problems while on Gilifastboat.com please let us know and we will try and fix the issue straight away. Send us an email to email@example.com.
Other Info and F.A.Q.
Who are Gilifastboat.com?
Gilifastboat.com is the “Best of prices” website for fast boats bookings. Gilifastboat.com is working with the most reputable boat companies, offering a high level of service, linking customers with local companies and securing them discounts on activities, in restaurants and bars. Gilifastboat was set up to cater for the region’s best cheaper services, with ‘no frills’. The goal of gilifastboat.com is to provide you with a very quick and easy way to book your fast boat tickets at the best prices available online.
Why should I book my hotel though Gilifastboat.com?
You are not actually booking through us. We simply point you in the right direction by linking to our hotel agency which have the best selection of hotels in the region. This way you will receive their lowest price guarantee.